Standard Shipping (shipped via UPS or USPS)
Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $6.95 if the order is under $75. It is free for orders over $75.
Standard International orders are usually delivered within 7-17 business days. Orders confirmed before 2:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 2:00 p.m. ET will be processed the following business day. Cost is based on weight and destination. International orders will be shipped via USPS.
We currently ship to the Continental United States, Alaska, Hawaii and US Territories.
We currently ship international orders to Canada, United Kingdom, Ireland, France, Germany, Australia and New Zealand.
Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 2:00pm EST (11:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
To check the current status of your order or to view your order history, sign into your Lux and Love account page. If you're having trouble loggin in, or if you checked out as a guest, please contact customer service at firstname.lastname@example.org
Counting business days
Shipping days are 24-hour days. If you place your order on Monday (before 2:00 pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 2:00 pm ET), then 1 business day would be Wednesday. Business days do not include weekends or holidays.
Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate.
If you have any issues with receiving your order, please contact us ASAP at with your order number and a brief description of what’s going on so that our Lost Package Investigatory can help you out!
If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our Customer Service Team immediately with your order number and photos of what you received.